Refund policy

Return & Refund Policy

We accept return requests within 14 days of delivery.

Return Eligibility

To be eligible for a return, your item must be unworn, unused, and returned in its original condition and packaging. Proof of purchase is required.

To request a return, please contact us through our Contact page before sending anything back. Once your return is approved, we will provide the return address and instructions. Items returned without prior approval may not be accepted.

Return Shipping

Customers are responsible for arranging and paying for return shipping. We recommend using a trackable shipping service, as ShineEve is not responsible for returned packages that are lost or damaged in transit.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos. We will review the issue and make it right.

Non-Returnable Items

Items that have been worn, used, altered, damaged after delivery, or returned without their original packaging cannot be accepted. Gift cards are non-returnable.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order after the return is approved.