Shipping policy

Shipping Policy

Last Updated: October 8, 2026

Thank you for shopping with ShineEve! We are a California-based hair accessories brand committed to providing a smooth, reliable, and enjoyable shopping experience.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and U.S. public holidays.

During holidays, promotional periods, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. United States Shipping

We offer the following shipping options within the United States:

Standard Shipping: $6
Express Shipping: $12
Free Standard Shipping: Available on qualifying U.S. orders of $40 or more

Estimated Delivery Times (After Shipment):

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Please note that delivery estimates do not include order processing time.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, shipping carrier, and unforeseen circumstances.

3. Canada Shipping

We currently offer shipping to Canada.

Standard Shipping to Canada: $16

Estimated delivery times vary depending on the destination, shipping carrier, and customs processing.

Final shipping charges and available delivery options will be displayed at checkout.

We currently do not offer shipping to Europe or other international destinations.

4. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Customs processing may occasionally cause additional delivery delays.

5. Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at support@shineeve.shop.

We will do our best to accommodate address changes before your order ships. Once an order has been shipped, changes may not be possible.

6. Shipping Delays

While we make every effort to process and ship orders promptly, delivery delays may occasionally occur due to:

Weather conditions
Shipping carrier disruptions
Customs processing
Holidays or high shipping volumes
Other circumstances beyond our control

If your shipment is delayed, please contact us, and we will be happy to assist.

7. Lost or Damaged Packages

If your package is lost, arrives damaged, or shows an unexpected delivery status, please contact us at support@shineeve.shop with your order number and relevant details.

We will review the situation and work with you toward an appropriate resolution, including a replacement or refund when applicable.